5min
Module 1: The Modern Sales Mindset
Module 2: The Sales Process: A Step-by-Step Guide
Module 3: The Art of Communication
Module 4: Essential Tools and Techniques
Module 5: Final Assessment
10/15 Lessons
Content
Histoire de vie réelle
In the world of modern sales, people don't buy from companies; they buy from people they trust. Trust and rapport are not just "nice-to-haves"; they are the cornerstones of a successful sales career. Building trust allows the customer to be vulnerable with you, sharing their true needs and concerns. Building rapport makes the entire process more enjoyable and collaborative.
1. How to Build Trust
Trust is built incrementally through consistent, authentic behavior.
01
Be Authentic:
People can spot a fake a mile away. Be yourself. Don't use canned phrases or pretend to be someone you're not. Your sincerity is your most powerful asset.
02
Be a True Problem-Solver:
This is the core of our entire course. When you show genuine interest in solving your customer's problem, and you're willing to walk away if you can't truly help them, you build immense credibility.
03
Be Reliable:
Do what you say you are going to do, every single time. If you say you'll send an email by 5 PM, send it by 5 PM. If you promise a follow-up call, make the call. Reliability is a powerful signal of trustworthiness.
04
Admit When You Don't Know:
You don't have to have all the answers. If a customer asks a question you don't know the answer to, don't guess. Say, "That's a great question. I want to make sure I get you the right information, so let me find that out for you and get back to you by [specific time]." This builds trust by showing honesty and professionalism.
1. How to Build Rapport
Rapport is the feeling of a friendly, comfortable connection. It's the "liking" part of the sales process.